BetterSelf Coaching Policies.

1. Confidentiality

• Everything you share in coaching is strictly confidential.
• I will never share your information without your consent, except when legally required (e.g., serious risk of harm or if you are a minor).
  
• Sessions are not recorded.
• You are free to share your own coaching experience; I will never do so.

2. Your Data & Privacy

• I collect only what’s necessary: name, email, timezone, and what you choose to share.
  
• Session notes private and secure.
  
• Booking and payment are handled securely via Stripe.
  
• Data is stored securely and deleted after two years or upon request.
  
• You can request your data be deleted at any time.
  
• I will never sell or share your data with third parties.
  
• Messages sent via email or contact form remain confidential.

3. Session Cancellations & Rescheduling

You may reschedule up to 24 hours before your session using the confirmation email link.
Cancellations less than 24 hours before are non-refundable, except in genuine emergencies.
Life happens—I’m flexible and will do my best to accommodate urgent changes.

4. No-Shows

Missed sessions without notice count as used, to protect time fairly for all clients.

5. Payment & Refunds

• Payment:
  Payment is required upon acceptance into the program and before your first session. All payments are processed securely through Stripe.
• Refunds & Pausing:
  If you choose to pause or withdraw partway through your journey, you may reschedule remaining sessions or request a refund for unused sessions.
  Completed sessions will be charged at my standard hourly rate (£150 session), and the remaining balance will be returned to you.
  No-shows or late cancellations (less than 24 hours’ notice) are considered used sessions.
• Commitment:
  This program is a serious commitment to your transformation. While all sales are intended to be final, I understand life happens and will always handle requests with fairness, flexibility, and respect.

6. Nature of Coaching

• Life coaching is not therapy or a substitute for mental health treatment.
  
• I offer a supportive space for growth, insight, and action — not medical advice or diagnosis.
  
• If you’re experiencing a mental health crisis, I’ll help you connect with appropriate resources.
  
• Coaching works best alongside, not instead of, professional therapy when needed.

7. Emergency Situations

• If you’re in immediate danger, please contact emergency services (999/911).
  
• Coaching sessions are not suitable for crisis intervention.
  
• If you’re struggling with thoughts of self-harm, please reach out to Samaritans (116 123) or your local crisis support service.

8. Inclusivity & Respect

• BetterSelf Coaching is a welcoming space for all genders, identities, and backgrounds.
  
• Discrimination or abusive behaviour of any kind will not be tolerated.
  
• Everyone deserves to feel safe and respected in our coaching space.

9. Legal & Jurisdiction

• Policies are governed by UK law.
  
• Disputes will be handled through UK courts.
  
• This policy may be updated from time to time — you’ll be notified of any significant changes.

10. Contact & Questions

Questions about policies or your situation? Reach out anytime:

Last updated: 21/03/2026
BetterSelf Coaching operates under UK privacy and data protection laws including GDPR.

Effective Date: 24 June 2025

BetterSelf Coaching (“I”, “me”, “my”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how I collect, use, and safeguard your information when you visit my website, subscribe to newsletters, or book coaching sessions.

1. Information I Collect

• Personal data you provide: name, email address, timezone, and any information you share during coaching or via contact forms.
  
• Technical data: IP address, browser type, device information, cookies, and usage data collected automatically when you visit the website.
  
• Payment data: handled securely through third-party services (Stripe and Calendly), no payment info is stored on my servers.
  

2. How I Use Your Data

I use your personal data to:

• Provide coaching services and communicate with you about bookings, sessions, and payments.
  
• Send newsletters and updates if you subscribe (only if you have given explicit consent).
  
• Improve my website and services through analytics.
  
• Comply with legal obligations.
  

3. Legal Basis for Processing

My legal basis for processing your data includes:

• Your consent (e.g., when you subscribe to the newsletter).
  
• The necessity of processing for the performance of a contract (e.g., coaching sessions).
  
• Compliance with legal obligations.
  
• Legitimate interests to improve my services and communications.
  

4. Data Sharing & Disclosure

• I do not sell or rent your personal data to third parties.
  
• I share data only with trusted service providers necessary for running the business:
  • Stripe (payment processing)
    
  • MailerLite (email marketing)
    
• These providers are GDPR compliant and only process data on my behalf.
  

5. Data Retention

• I retain personal data only as long as necessary to provide services and fulfill legal obligations.
  
• Typically, I keep your data until 2 years after our last interaction unless you request deletion sooner.
  

6. Your Rights Under GDPR and UK Law

You have the right to:

• Access your personal data.
  
• Request correction or deletion.
  
• Restrict or object to processing.
  
• Data portability (get a copy in a usable format).
  
• Withdraw consent at any time (for marketing communications).
  
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights are violated.
  

7. Cookies and Tracking

• My website uses cookies to enhance your experience and collect anonymous usage data.
  
• You can manage or disable cookies in your browser settings.
  
• No personal data is collected via cookies without your consent.
  

8. Security

I implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

9. Children’s Privacy

My services are not directed at children under 18. I do not knowingly collect data from minors.

10. International Transfers

Your data is stored and processed within the UK and the European Economic Area (EEA). If transferred outside these regions, I ensure adequate protections are in place.

11. Changes to This Policy

I may update this Privacy Policy from time to time. Significant changes will be communicated via email or website notices.

12. Contact Me

If you have questions or want to exercise your rights, please contact me:
Email: Gabriela@betterselfcoaching.com