1. Confidentiality

• Everything you share in coaching is kept strictly confidential.
• I will never share your information without your consent, unless legally required (e.g., if there is serious risk of harm, or if you are a minor).
  
• I do not record sessions.
  
• You are always free to share your own coaching experience; I will never do so.

2. Your Data & Privacy

• I collect only the information needed to run sessions: name, email, time zone, and anything you choose to share.
  
• I keep session notes private and secure.
  
• Booking and payment are handled securely via [Calendly/Stripe].
  
• Data is stored securely and deleted after [the end of the coaching relationship or after 2 years].
  
• You can request your data be deleted at any time.
  
• I will never sell or share your data with third parties.
  
• If you contact me via email or contact form, your message remains confidential.

3. Session Cancellations & Rescheduling

You may reschedule a session up to 24 hours in advance using the link in your confirmation email.
Cancellations with less than 24 hours’ notice will not be refunded, except in genuine emergencies.
If something urgent comes up, I’ll do my best to work with you — I understand life happens.

4. No-Shows

If you miss a session without notice, it will be counted as used.
This helps me protect time for all clients fairly.

5. Payment & Refunds

• Payment is required at the time of booking.
  
• Single sessions: non-refundable once completed.
  
• Packages: All payments are processed securely through Stripe.

6. Nature of Coaching

• Life coaching is not therapy or a substitute for mental health treatment.
  
• I offer a supportive space for growth, insight, and action — not medical advice or diagnosis.
  
• If you’re experiencing a mental health crisis, I’ll help you connect with appropriate resources.
  
• Coaching works best alongside, not instead of, professional therapy when needed.

7. Emergency Situations

• If you’re in immediate danger, please contact emergency services (999/911).
  
• Coaching sessions are not suitable for crisis intervention.
  
• If you’re struggling with thoughts of self-harm, please reach out to Samaritans (116 123) or your local crisis support service.

8. Inclusivity & Respect

• BetterSelf Coaching is a welcoming space for all genders, identities, and backgrounds.
  
• Discrimination or abusive behaviour of any kind will not be tolerated.
  
• Everyone deserves to feel safe and respected in our coaching space.

9. Legal & Jurisdiction

• These policies are governed by UK law.
  
• Any disputes will be handled through UK courts.
  
• This policy may be updated from time to time — you’ll be notified of any significant changes.

10. Contact & Questions

If you have questions about these policies or need to discuss your specific situation, please reach out. I’m here to help make this work for you.
Contact me at: Gabriela@betterselfcoaching.com or through the contact form on this website.

Last updated: 19/06/2025
BetterSelf Coaching operates under UK privacy and data protection laws including GDPR.

Effective Date: 24 June 2025

BetterSelf Coaching (“I”, “me”, “my”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how I collect, use, and safeguard your information when you visit my website, subscribe to newsletters, or book coaching sessions.

1. Information I Collect

• Personal data you provide: name, email address, timezone, and any information you share during coaching or via contact forms.
  
• Technical data: IP address, browser type, device information, cookies, and usage data collected automatically when you visit the website.
  
• Payment data: handled securely through third-party services (Stripe and Calendly), no payment info is stored on my servers.
  

2. How I Use Your Data

I use your personal data to:

• Provide coaching services and communicate with you about bookings, sessions, and payments.
  
• Send newsletters and updates if you subscribe (only if you have given explicit consent).
  
• Improve my website and services through analytics.
  
• Comply with legal obligations.
  

3. Legal Basis for Processing

My legal basis for processing your data includes:

• Your consent (e.g., when you subscribe to the newsletter).
  
• The necessity of processing for the performance of a contract (e.g., coaching sessions).
  
• Compliance with legal obligations.
  
• Legitimate interests to improve my services and communications.
  

4. Data Sharing & Disclosure

• I do not sell or rent your personal data to third parties.
  
• I share data only with trusted service providers necessary for running the business:
  • Calendly (booking management)
    
  • Stripe (payment processing)
    
  • MailerLite (email marketing)
    
• These providers are GDPR compliant and only process data on my behalf.
  

5. Data Retention

• I retain personal data only as long as necessary to provide services and fulfill legal obligations.
  
• Typically, I keep your data until 2 years after our last interaction unless you request deletion sooner.
  

6. Your Rights Under GDPR and UK Law

You have the right to:

• Access your personal data.
  
• Request correction or deletion.
  
• Restrict or object to processing.
  
• Data portability (get a copy in a usable format).
  
• Withdraw consent at any time (for marketing communications).
  
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights are violated.
  

7. Cookies and Tracking

• My website uses cookies to enhance your experience and collect anonymous usage data.
  
• You can manage or disable cookies in your browser settings.
  
• No personal data is collected via cookies without your consent.
  

8. Security

I implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

9. Children’s Privacy

My services are not directed at children under 18. I do not knowingly collect data from minors.

10. International Transfers

Your data is stored and processed within the UK and the European Economic Area (EEA). If transferred outside these regions, I ensure adequate protections are in place.

11. Changes to This Policy

I may update this Privacy Policy from time to time. Significant changes will be communicated via email or website notices.

12. Contact Me

If you have questions or want to exercise your rights, please contact me:
Email: Gabriela@betterselfcoaching.com